Learn about our terms of service, customer privacy, and merchant compliance.
Welcome to Yumma!™, a food delivery platform owned and operated by Aman Firoz Khan, Adgraph Media Private Limited ("Company", "we", "our", or "us"). By accessing or using Yumma!™ through our website, mobile application, or related services, you agree to these Terms of Service. 1. Acceptance of Terms By creating an account or using our services, you confirm that: You are at least 18 years old or using the service under parental supervision. You agree to comply with these Terms. You provide accurate and complete information. 2. Our Services Yumma!™ is an online marketplace that enables users to: Browse restaurants Order food and beverages Make online payments Track deliveries Access promotional offers Contact restaurant and delivery partners Yumma!™ does not prepare or manufacture food. Restaurants are solely responsible for food quality, preparation, ingredients, hygiene, and compliance with applicable laws. 3. User Accounts Users are responsible for: Maintaining account confidentiality Protecting login credentials All activities under their account Providing updated contact information We reserve the right to suspend accounts involved in fraudulent or abusive activity. 4. Orders Orders become final after successful confirmation. Restaurants may reject orders due to: Item unavailability Store closure Operational issues Delivery limitations If an order cannot be fulfilled, refunds will be processed according to our Refund Policy. 5. Pricing Prices displayed are provided by restaurants. Final payable amount may include: Food charges Delivery charges Platform fee Taxes Government levies Prices may change without prior notice. 6. Payments We accept secure online payments through authorized payment gateways. Users authorize Yumma!™ to collect payment on behalf of participating restaurants. 7. Cancellations Orders cannot normally be cancelled once restaurant preparation has begun. Cancellation requests are handled on a case-by-case basis. 8. Promotions Offers, coupons and promotional campaigns: Have limited validity May have minimum order values Cannot be combined unless specified May be modified or withdrawn without notice 9. Delivery Delivery times are estimates only. Delays may occur because of: Weather Traffic Restaurant preparation High demand Force majeure events Yumma!™ shall not be liable for reasonable delivery delays. 10. User Responsibilities Users agree not to: Misuse the platform Provide false information Abuse restaurant or delivery personnel Attempt fraudulent payments Violate applicable laws 11. Restaurant Responsibility Restaurants are solely responsible for: Food quality Hygiene Packaging Ingredients Allergens Licenses GST compliance 12. Intellectual Property All trademarks, logos, graphics, software and content related to Yumma!™ are the property of Adgraph Media Private Limited and may not be copied without written permission. 13. Limitation of Liability To the maximum extent permitted by law, Adgraph Media Private Limited shall not be liable for: Food quality disputes Allergic reactions Restaurant errors Delivery delays Service interruptions Indirect or consequential damages 14. Termination We may suspend or terminate accounts for: Fraud Policy violations Illegal activity Misuse of services 15. Governing Law These Terms shall be governed by the laws of India. Courts located in Satara, Maharashtra shall have exclusive jurisdiction. 16. Contact Adgraph Media Private Limited Email: support@yumma.in Website: https://yumma.in
Yumma!™ respects your privacy. This Privacy Policy explains how Aman Firoz Khan, ADGRAPH MEDIA PRIVATE LIMITED collects, uses, stores, and protects your information. Information We Collect We may collect: Personal Information Name Mobile number Email address Delivery addresses Profile details Location Information With your permission, we collect precise location to: Find nearby restaurants Calculate delivery charges Track deliveries How We Use Information We use information to: Process orders Deliver food Improve services Provide customer support Prevent fraud Send notifications Improve app performance Comply with legal obligations Payment Information Payments are processed by secure third-party payment gateways. Yumma!™ does not store complete debit card, credit card, or UPI credentials on its servers. Information Sharing We may share information with: Restaurants Delivery partners Payment gateway providers Cloud service providers Government authorities where legally required We never sell your personal information. Data Security We use reasonable technical and organizational safeguards to protect your information. However, no internet transmission is completely secure. Cookies Our website may use cookies to: Improve user experience Remember preferences Analyze website traffic Users may disable cookies through browser settings. Data Retention We retain personal information only as long as necessary for: Business operations Legal compliance Tax requirements Dispute resolution User Rights Users may: Access personal data Correct inaccurate information Delete their account (subject to legal obligations) Withdraw consent where applicable Children's Privacy Yumma!™ is not intended for children under 18 years of age. Policy Updates We may revise this Privacy Policy from time to time. Updated versions will be published on this page. Contact ADGRAPH MEDIA PRIVATE LIMITED Email: info@yumma.in Website: https://yumma.in
Yumma!™ aims to provide a fair refund process for customers. Eligible Refund Cases Refunds may be issued when: Order is cancelled by restaurant Restaurant cannot prepare the order Duplicate payment is made Payment deducted but order failed Wrong item delivered Food missing from order Order never delivered Order significantly damaged during delivery Each request is subject to verification. Non-Refundable Cases Refunds may not be provided if: Customer changes their mind after preparation starts Incorrect delivery address provided Customer unavailable at delivery location Delay caused by customer Minor taste preferences Promotional discounts already utilized Partial Refunds Partial refunds may be issued for: Missing items Incorrect items Damaged packaging Partial order issues Refund Process Refund requests should be raised through: Yumma!™ Customer Support App Help Center Email support Supporting photographs may be requested. Refund Timeline Approved refunds are generally processed: UPI: 1–3 business days Debit/Credit Cards: 5–7 business days Net Banking: 3–7 business days Wallets: As per provider timelines Actual credit depends on the customer's bank or payment provider. Failed Transactions If payment is deducted but no order is placed: The payment gateway or bank generally reverses the transaction automatically. If not received within the expected time, users should contact Yumma!™ support. Cancellation Refunds If an order is cancelled before restaurant acceptance: Full refund may be issued. If food preparation has already started: Refund eligibility will depend on the circumstances. Contact ADGRAPH MEDIA PRIVATE LIMITED Email: info@yumma.in Website: https://yumma.in
Partner restaurants must maintain valid food safety licenses, accurate menu and pricing information, and timely order acceptance.
