foodflow Privacy Policy

Information We Collect

Depending on your account type and how you use foodflow, we may collect the following information:

• Account details such as name, phone number, email address, password credentials, account role, and profile settings.
• Customer order information such as cart items, order history, delivery address, payment status, refunds, ratings, and feedback.
• Restaurant partner information such as restaurant name, owner or staff details, business address, FSSAI or compliance details, menus, prices, operating hours, bank or payout details, and settlement records.
• Delivery partner information such as identity, contact details, vehicle or work preferences, delivery activity, earnings, and location needed to fulfill deliveries.
• Location data, including approximate or precise location, where required for delivery, restaurant discovery, map features, fraud prevention, and operational safety.
• Device and technical data such as IP address, device identifiers, browser or app version, operating system, crash logs, diagnostics, notification tokens, and usage events.
• Support communications, complaints, chat messages, documents, screenshots, and call or ticket metadata submitted to our support channels.
• Payment-related data processed by payment partners, including transaction identifiers, payment method type, payment status, refunds, chargebacks, and payout references. We do not store full card numbers.

How We Use Information

• To create, verify, secure, and manage customer, restaurant, staff, and delivery partner accounts.
• To process orders, payments, refunds, restaurant preparation, delivery assignment, customer support, and dispute resolution.
• To show nearby restaurants, calculate delivery availability, estimate fees, and support map-based features.
• To send service messages, order updates, support replies, payout notices, security alerts, and optional promotional communications.
• To maintain platform safety, prevent fraud, detect misuse, enforce policies, and protect users, partners, delivery partners, and foodflow.
• To improve app performance, user experience, analytics, recommendations, restaurant operations, and business reporting.
• To comply with legal, tax, accounting, payment, audit, and regulatory obligations.

Legal Bases And Consent

We process personal information where it is necessary to provide the service, perform a contract, comply with legal obligations, protect legitimate interests, prevent fraud, resolve disputes, or where you have given consent. You may withdraw consent for optional features such as marketing messages or certain location features, but some services may not work without required data.

Sharing Of Information

We do not sell personal information. We may share information only where needed for service delivery or lawful purposes, including with:

• Restaurants, customers, delivery partners, and staff members involved in an order or service request.
• Payment gateways, payout providers, banks, wallet providers, fraud-prevention vendors, and refund or chargeback processors.
• Cloud hosting, analytics, communication, notification, map, security, customer support, and operational service providers.
• Professional advisors, auditors, insurers, law enforcement, courts, regulators, or government authorities when required or permitted by law.
• Successor entities in connection with a merger, acquisition, financing, restructuring, or sale of business assets, subject to appropriate safeguards.

Data Retention

We retain personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Account profile data is retained while your account is active and for a reasonable period after closure for support, security, and legal purposes.
• Order, invoice, payment, payout, refund, tax, and settlement records may be retained for up to 8 years or longer if required by applicable law.
• Support and complaint records may be retained for up to 3 years or for the duration of an active dispute.
• Security, fraud-prevention, audit, and diagnostic logs may be retained where needed to protect the platform and users.
• Backup copies may remain for up to 90 days before being overwritten or securely removed through normal backup cycles.
• Aggregated or anonymized information that does not reasonably identify you may be retained for analytics and service improvement.

Account Deletion And Data Rights

You may request access, correction, update, restriction, export, or deletion of your personal information, subject to verification and applicable legal limits. To request account deletion, email info@foodflow.in or submit a request through Help & Support in the app.

Location Data

foodflow uses location data to show restaurants near you, calculate delivery feasibility and charges, assign delivery partners, track deliveries, validate restaurant locations, prevent misuse, and improve service reliability. You can manage location permissions through your device settings, but disabling required location permissions may limit app functionality.

Cookies, Analytics, And Tracking

Our website and apps may use cookies, local storage, SDKs, analytics tools, and similar technologies to operate sessions, remember preferences, measure traffic, detect abuse, improve performance, and understand how services are used. You can manage cookies through browser settings where available.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No internet-based service can be guaranteed to be completely secure, so users should keep login credentials confidential and report suspected misuse promptly.

Children's Privacy

foodflow services are not intended for children under 13 years of age, or a higher age where required by applicable local law. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

International Transfers

Service providers, infrastructure, and support operations may process information in India or other locations where our vendors operate. Where required, we use reasonable safeguards for such processing and transfers.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted at this URL with a revised "Last updated" date. Material changes may also be communicated through the app, website, email, or other appropriate channels.

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